How It Works/ FAQs

How It Works

Welcome to OTG Fresh, where we make healthy eating convenient and delicious! Here’s how our meal delivery service works:

1. Serving the Greater Moore County Area

We proudly serve the greater Moore County area, including:

  • Southern Pines
  • Aberdeen
  • Pinehurst
  • Whispering Pines
  • West End
  • Taylortown

Parts of Vass, Carthage, Cameron, and Pinebluff

2. Weekly Fresh Menu

Every Monday, we send out a fresh menu via email to all subscribers. This menu features a variety of meals designed to please your palate while adhering to our clean eating philosophy. To receive our weekly menu updates, please subscribe to our mailing list at the bottom of this page.

3. Order by Sunday

To enjoy our delicious meals, please place your order on or before Sunday for the next Wednesday delivery. We offer both solo and family servings, ensuring there's something for everyone.

4. Delivery and Pickup Options

Delivery: Meals are delivered every Wednesday between 1 PM and 5 PM.

Pickup: You can also choose to pick up your meals:

  • Wednesdays: 12 PM - 1:30 PM
  • Thursdays: 8 AM - 1:30 PM

Pickup Location: All pickups are at Sandhills Community College Cafeteria in the Dempsey Student Hall.

5. Our Meals

Made Fresh from Scratch: Our meals are crafted from scratch, using no added preservatives or seed oils.

Weekly Entrees: We offer 5 entrees each week, which may include:

  • Chicken
  • Beef/Pork
  • Pescatarian
  • Vegan/Vegetarian options
  • Keto

Dietary Accommodations: Some meals are available as gluten-free or dairy-free.

Extras: We also sell salads, sides, and desserts as additional items, allowing you to complement your meal.

6. Storage and Heating Instructions

Storage: Our meals can be stored in the refrigerator for up to 5 days or in the freezer for up to 6 months. The food must be placed in the fridge until ready to be eaten.

Delivery: Meals are delivered cold in freezer bags with ice packs only in case you are not home.

Heating Instructions: Each meal comes with clear heating instructions. You can use:

  • Microwave
  • Oven/Toaster Oven
  • Air Fryer
  • Stovetop (if you prefer)

7. Containers and Safety

All our meal containers are BPA-free, ensuring that your food stays safe and healthy.

8. Commitment to Clean Eating

At OTG Fresh, we focus on clean eating without compromising flavor. We understand that many of our customers are health-conscious and want to avoid fast food options laden with bad ingredients like seed oils and preservatives. Our meals are designed to satisfy your cravings while supporting your health goals.


FAQ

1. What areas do you serve?

We serve the greater Moore County area, including Southern Pines, Aberdeen, Pinehurst, Whispering Pines, West End, Taylortown, and parts of Vass, Carthage, Cameron, and Pinebluff.

2. How do I get the weekly menu?

You can receive our weekly menu by subscribing to our mailing list at the bottom of this page. We send out a fresh menu every Monday.

3. When do I need to place my order?

Please place your order on or before Sunday to ensure you receive your meals on the following Wednesday.

4. What delivery options do you offer?

We deliver meals every Wednesday between 1 PM and 5 PM. Alternatively, you can pick up your meals at Sandhills Community College on Wednesdays from 12 PM - 1:30 PM or Thursdays from 8 AM - 1:30 PM.

5. What’s included in a meal?

Each meal includes an entree. We also sell salads, sides, and desserts as additional items to complement your meal.

6. Are your meals healthy?

Yes! All our meals are made from scratch with no added preservatives or seed oils. We focus on clean eating without compromising on flavor.

7. How should I store my meals?

You can store your meals in the fridge for up to 5 days or in the freezer for up to 6 months. The food must be placed in the fridge until ready to be eaten.

8. What happens if I'm not home during delivery?

Your meals will be delivered cold in freezer bags with ice packs to keep them fresh, but these are used only in case you are not home.

9. How do I heat my meals?

Each meal comes with heating instructions. You can heat them using a microwave, oven/toaster oven, air fryer, or stovetop.

10. Are your containers safe?

Yes, all our meal containers are BPA-free to ensure the safety of your food.

11. Can I customize my order?

Unfortunately, we are unable to customize meals as they are prepared in large batches. However, we strive to offer a variety of options each week.

12. What if I have allergies?

Please inform us of any allergies when placing your order, and we will do our best to accommodate your needs.

13. Can I skip a week?

Yes, you can skip a week by not placing an order. Just make sure to order again when you're ready to resume!

14. How do I contact you if I have more questions?

For any further questions, feel free to email us or visit the contact page on our website.